How Shuttle Works uses text messages to tell riders when their driver is close.
Shuttle Works provides scheduled transportation software to local operators such as shuttle services, event transportation providers, and pet care companies. Where an operator uses our messaging feature, Shuttle Works sends text messages on that operator's behalf to riders and customers who have provided their mobile number to the operator in the course of arranging transportation.
These are transactional service messages about a trip you have arranged. They are not marketing messages.
Messages relate only to the specific pickup or delivery you are scheduled for:
Example message:
Luv Inn Pups: your driver is about 2 min from your stop. Track: https://luvinnpups.shuttleworks.ai/?track=… Reply STOP to opt out.
You are enrolled only when you give your mobile number to the transportation operator you have booked with — when arranging service, registering your pet or passenger, or otherwise asking to be told when the driver is on the way. The operator records that consent, including when it was given.
Shuttle Works does not buy, rent, or otherwise obtain phone numbers from any third party, and does not send messages to anyone who has not provided their number to the operator serving them.
Message frequency varies and depends on how often you are scheduled for transportation. A rider on a scheduled route typically receives one to three messages on a day they are being picked up, and no messages on days they are not.
Message and data rates may apply. Shuttle Works and the operator do not charge you for these messages; your mobile carrier's standard rates apply.
Reply STOP to any message to stop receiving them. You will receive one confirmation message and no further messages after that.
Stopping messages does not cancel your transportation. Your operator will still provide the service you arranged; you simply will not be notified by text. Contact your operator directly if you want to cancel service itself.
Reply START to resume messages, or ask your operator to re-enable them.
Reply HELP to any message for assistance, or contact us at support@shuttleworks.ai.
For questions about a specific pickup, contact the transportation operator you booked with directly — they schedule the routes and know the driver.
Carriers are not liable for delayed or undelivered messages. Delivery is not guaranteed and depends on your carrier and your device.
Your mobile number is used to send you the messages described above and for no other purpose. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information is shared only with the messaging providers who deliver the messages on our behalf, and with the transportation operator you booked with.
See our Privacy Policy for how we handle personal information generally.
Shuttle Works
Email: support@shuttleworks.ai
Web: shuttleworks.ai