Privacy Policy

Introduction

Shuttle Works ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Shuttle Works mobile application and website (collectively, the "Service").

By using our Service, you consent to the data practices described in this Privacy Policy. If you do not agree with the practices described here, please do not use our Service.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Account Information: Name, email address, phone number, and organization details when you create an account
• Profile Information: Driver credentials, vehicle information, and role assignments
• Communication Data: Messages and support requests you send to us

Location Information

Our Service relies heavily on location data to provide real-time shuttle tracking:

• Real-time Location: GPS coordinates from driver mobile devices to track vehicle positions
• Route Data: Planned routes, stops, and estimated arrival times
• Historical Location: Past location data for route optimization and service analysis

Important: Location tracking only occurs when drivers are actively using the Shuttle Works driver app and are on duty. Location collection can be disabled, but this will prevent the core functionality of the Service.

Technical Information

• Device Information: Device type, operating system, and app version
• Usage Data: How you interact with our Service, including features used and time spent
• Log Data: IP addresses, browser type, and timestamps

How We Use Your Information

We use the collected information for the following purposes:

Service Operations

• Provide real-time shuttle tracking and arrival estimates
• Display vehicle locations on customer-branded websites
• Manage routes, schedules, and driver assignments
• Send notifications about service updates and announcements

Service Improvement

• Analyze usage patterns to improve our Service
• Optimize routes and schedules for better efficiency
• Troubleshoot technical issues and provide support

Communication

• Respond to customer support requests
• Send important service notifications
• Provide updates about new features or changes

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information in the following limited circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our Service, such as:

• Cloud hosting providers for data storage
• Analytics services for usage monitoring
• Communication services for notifications

Legal Requirements

We may disclose information if required by law or in good faith belief that such disclosure is necessary to:

• Comply with legal obligations or court orders
• Protect and defend our rights or property
• Prevent fraud or protect user safety

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, with equivalent privacy protections maintained.

Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication requirements
• Employee training on data protection practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy. Specifically:

• Account Information: Retained while your account is active and for a reasonable period after account closure
• Location Data: Real-time data is retained for operational purposes; historical data may be retained for analysis and improvement
• Support Communications: Retained for customer service purposes and legal compliance

You may request deletion of your personal information by contacting us at the email address provided below.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access and Control

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your information in a portable format

Location Services

You can control location access through your device settings. Note that disabling location services will prevent core functionality of the driver app.

Communications

You can opt out of non-essential communications by following the unsubscribe instructions in our emails or contacting us directly.

Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

Parents and guardians who believe their child has provided us with personal information should contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that any international data transfers comply with applicable data protection laws and provide adequate protection for your personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated Privacy Policy on our website
• Updating the "Effective Date" at the top of this policy
• Sending email notifications for significant changes

Your continued use of the Service after any changes constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within a reasonable timeframe, typically within 30 days of receipt.

Data Protection Officer

For privacy-related inquiries specifically, you may also contact our Data Protection Officer at the email address above with "DPO - Privacy Inquiry" in the subject line.

Additional Information

California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). Please contact us for more information about these rights.

European Union Residents

If you are in the European Union, you have rights under the General Data Protection Regulation (GDPR). Please contact us to exercise these rights or for more information.

Third-Party Links

Our Service may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party sites. We encourage you to read the privacy policies of any third-party sites you visit.